Return Policy and Procedure
We want you always to be happy with your purchase. Therefore if you are dissatisfied with your order, for any reason, you can return your item(s) for a prompt exchange or refund.
If the item you purchased is damaged or defective simply return it for an exchange or refund.
You must return any item(s) within 14 days of receiving the item.
Exchanges are only valid an item of the same monetary value. All exchanges are subject to availability.
If you are returning an item for exchange you will not be charged for re-delivery.
Customers are responsible for return shipping charges. If we make a mistake with your order such as shipping the wrong item, we will take care of return shipping and send you a replacement item with no additional charge for shipping.
When returning items we recommend you use priority mail or a carrier that provides tracking. Schöntex is not responsible for lost shipments.
Any refunds will be made back to your Paypal account. Refunds will be issued within 2 business days of receiving the returned goods. Service charges such as express shipping, postal insurance and gift wrapping are non-refundable.
All items must be in original condition with all labels and swing tags still attached including all protective packaging. Schöntex has the right to refuse exchanges or refunds if the product is not in its original condition. We cannot accept an item for exchange or return of any item with an indication that it has been used, worn, laundered, resized or altered in anyway, including the removal of hang-tags.
Place the items you wish to return in a suitable box or envelope. You must include a copy of the invoice. Don't tape or staple anything to your returned item. Leave the papers loose within the package. If applicable, indicate the style, colour, and size of your desired replacement item(s). Please provide reasons for your return and if you'd like to receive an exchange or refund.
When you have posted the item please send us an email at firstname.lastname@example.org with the details of the return including, your order number on your invoice, the item you are returning, the reason for the return and the postal tracking number so that we can expect to receive it.
Post Returns to:
Schontex Golf - Returns
Room 204, 2/F, Block A
Wing Kut Industrial Building,
608 Castle Peak Road,
Kowloon, Hong Kong